The English name of "cross-cultural communication" is "cross-cultural communication". It refers to communication between native speakers and non-native speakers, as well as any communication between people with different linguistic and cultural backgrounds. Generally speaking, if you are dealing with foreigners (due to differences in language and cultural background), what problems should you pay attention to and how to communicate appropriately.
First, the general norms of etiquette
1. The instrument should be generous, the service should be neat, the hair should be combed often, the nails should be cut often, the long hair should be up, the shirt sleeves should not be folded high, and the hand should not be inserted into the pants
Pocket, undamaged socks, light face makeup.
2. With a smile on your face, a kind manner, a kind word, and a humble manner.
3. "Please" "thank" from the mouth, address should be proper, welcome guests in front, send guests to the back, customers to give way, peers do not rush, beyond the first to apologize.
4. The way to stand up is to stand up straight. You can't put your hands on your hips.
5. Every question must be answered, and then he was on the right side of things. No rough language, no nicknames, no yelling, no noise.
6. Don't talk about the guest, don't imitate the action, don't laugh at him, don't joke with the guest, laugh and hip-hop.
7. In the face of guests and guests, can not eat, can not smoke cigarettes, can not blow, can not sneeze, can not scratch the scalp, can not pick ear and nose, do not drink on duty, green onion and garlic to avoid.
8. Consult customers' opinions, address after the word, work mistakes, do not conceal not to avoid, explain should be gentle, neither overbearing nor humble.
9. Pay attention to guest taboos, respect customer customs, according to customer habits, reception
Speak of superiority and inferiority.
10. When the guests are talking, do not inquire close, interjecting should be taboo, the guests are singing and dancing, can not go to watch, there is a distance from the side, everything should be polite, everything should be subtle.