常用单词/词组
生病 ill
头痛 headache
恶心 nausea
压耳 ear pressure
血压 blood pressure
腹部 abdomen
胸部 chest
急救 ambulance
受伤 injure
常用沟通话术
1.(询问旅客晕机症状)您觉得头痛、恶心或想吐吗?从症状来 看，您可能是晕机。
Do you feel headache, nausea or vomiting? Judging from your symptoms, I think you might be suffering airsick.
2.(与旅客解释机上压耳原因)请放轻松。压耳是由于气压的变化引起的。
Please relax. Ear pressure is caused by the change of air pressure.
3.(询问旅客是否有自带药品)您的血压很高，您有自带的常用药吗?
Your blood pressure is relatively high. Do you have your prescribed medicine with you?
4.(安慰生病旅客)您不用担心。您只不过是有点劳累过度。
You don't need to worry about it. You are just a little bit tired.
5.与外籍医生描述生病旅客症状:
他感到周围的东西在打转。
He feels like everything around him is spinning.
他餐后肚子觉得胀胀的，很不舒服。他感觉一阵阵地腹痛，痛点是在肚子下半部分。
He feels bloated and uncomfortable after meal. He has bouts of abdominal pain and the pain is mainly in the lower (upper) right part of the abdomen.
6.(与外籍医生描述生病旅客症状)他弯腰或躺下时，胸部更痛。 When he bends over or lies down, the chest pain gets worse.
7.(旅客病症无法判定或严重时)别着急，我马上为您广播寻找医务人员。
Please don`t worry. I will make an announcement to see if there are any medical personnel onboard.
8.(问询旅客是否需要救护车)如果您需要，我们可以帮助您联系机场救护车。
We can contact the airport ambulance service if it’s needed.
9.(国际航班外站落地后与地面医护人员的沟通)他接受了机上 急救，但是还是没有恢复意识。
First aid treatment has been given but he is still in unconsciousness.
10.遇有旅客机上紧急医疗救护时的常用问询用语:
您需要医疗帮助吗?Do you need medical attention?
您感觉哪里不舒服?Where do you feel pain?
请您仔细清楚地描述一下您的症状以便我帮助您。
Please explain your emergency to me slowly and clearly so that I can help you.
您是生病还是受伤了? Are you ill or injured?
