The Xueyuan Branch of the High-tech district conscientiously provides account services for foreign visitors to China
一、提供外籍来华人员简易开户服务
Provide simplified account opening services for foreign visitors to China
外籍来华人员持有效身份证件即可开立银行账户，如有效期内的护照、港澳居民来往内地通行证、台湾居民来往大陆通行证、外国人永久居留身份证、港澳居民身份证以及法律、行政法规规定的其他身份证明文件，极大便利外籍来华人员境内消费支付。
Foreign visitors to China can open bank accounts with valid identification documents, such as valid passports, Mainland Travel Permit for Hong Kong and Macao Residents, Mainland Travel Permit for Taiwan Residents, Permanent Residence Identity Card for Foreigners, Hong Kong and Macao Resident Identity Card, and other identity documents required by laws and administrative regulations, which greatly facilitate domestic consumption and payment by foreign visitors to China.
二、提供外语咨询服务人员和翻译设备
Provide foreign language consulting service personnel and translation equipment
为做到便利化服务，提高外籍来华人员金融服务体验，学苑支行员工全员安装手机翻译软件，确保沟通顺利无障碍，同时设定双语服务人员，由专人接待外籍来华人员办理各项业务。
In order to provide convenient services and improve the financial service experience for foreign visitors to China, all employees of Xueyuan Branch have installed mobile translation software to ensure smooth communication. At the same time, bilingual service personnel are set up to receive foreign visitors for various business operations.
三、设置绿色服务通道
Set up a green service channel
对外籍来华人员，学苑支行提前做好沟通，仔细了解业务需求，并设置特定窗口由双语服务人员为其办理业务。
For foreign visitors to China, Xueyuan Branch should communicate in advance, carefully understand business needs, and set up specific windows for bilingual service personnel to handle their business.
四、提供外语版开户服务指南
Provide a foreign language version of the account opening service guide
在厅堂宣传架摆放境外人员个人账户开户指南宣传折页，此指南为中英双语，便于外籍客户了解开户相关内容，中英文设计一目了然。
Place a promotional brochure for personal account opening guidelines for overseas personnel on the promotional shelf in the lobby. This guide is bilingual in both Chinese and English, making it easy for foreign customers to understand the relevant content of account opening. The design is in both Chinese and English at a glance.
五、提供外语版开户申请书、税收居民身份声明文件等开户资料
Provide foreign language version of account opening application form, tax resident identity declaration documents and other account opening materials
新开立账户时需填写的开户申请书、个人税收居民身份声明文件等开户资料均为中英文版，外籍客户在填写资料时可依据英文进行填写，同时双语服务人员进行指导，让资料填写简单易操作。
When opening a new account, the account opening application form, personal tax resident identity declaration documents, and other account opening materials that need to be filled out are in both Chinese and English versions. Foreign clients can fill out the information in English, and bilingual service personnel provide guidance to make the filling out of the information simple and easy to operate.
六、提供外籍来华人员开户咨询、投诉电话
Provide consultation and complaint hotline for foreign personnel coming to China to open accounts
对于外籍来华人员有开户咨询、投诉需求的，网点内张贴并提供相关电话，全力解决各项需求。
For foreign visitors to China who require account opening consultation and complaints, relevant phone numbers will be posted and provided within the branch to fully address all needs.
此外，学苑支行每日配备二十个零钱包，内有小面额零钱供外籍来华人员进行兑换；一楼ATM机器可存取100、10元面额钞票并做好了取现标识；门口悬挂“货币兑换”和“个人外汇业务网点”标识，外籍来华人员可在柜台使用外币兑换人民币供日常使用。
In addition, the Xueyuan branch is equipped with 20 change wallets daily, which contain small denomination change for foreign visitors to China to exchange; The ATM machine on the first floor can access bills with denominations of 100 and 10 yuan, and has a cash withdrawal sign installed; "Currency Exchange" and "Personal Foreign Exchange Business Branch" signs are hung at the entrance, and foreign visitors to China can use foreign currency to exchange RMB for daily use at the counter.
学苑支行始终高度重视对外籍来华人员的服务，积极解决外籍来华人员使用账户时遇到的问题，短时高效办理开立账户、更换手机号码、更换护照、协助绑定软件等各项业务，受到广泛好评。接下来学苑支行将继续保持良好的服务态度，优化工作能力，持续做好外籍来华人员账户服务工作。
The Xueyuan Branch has always attached great importance to providing services to foreign visitors to China, actively solving the problems encountered by foreign visitors when using accounts. It has efficiently and quickly processed various services such as opening accounts, changing mobile phone numbers, changing passports, and assisting in binding software, and has received widespread praise. Next, Xueyuan Branch will continue to maintain a good service attitude, optimize work capabilities, and continue to do a good job in providing account services for foreign visitors to China.
作者：张石，杨舒婷，丛培峻